Harrisburg University Business Office

Getting Started 1

• How to Create a Support Ticket

About Us 3

• Hours of Operation & Location
• Our Response Time
• Mailing Address

Tuition & Balances 8

• When is the tuition deadline?
• How do I check my account balance or view account history?
• Where can I find tuition policies and information?
• Why is my balance $0?
• What is the $500 program fee?

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Payment Options 8

• How do I make an online payment?
• What are the different payment options available?
• How do I pay by International Funds/Wire Transfer?
• Can I use a Forex card to pay my balance?
• What is the late fee policy?

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Financial Aid 3

• Does Harrisburg University offer payment plans or installments to students?
• Does HU provide scholarships or financial aid for students?
• How do I apply for Financial Aid?

FAQ - Student Accounts 4

• Where do I get my student term summary or account statement?
• Why do I have a hold on my account?
• I got my hold removed, but still cannot register
• Can a guardian or family member have access to my account information?

Refund Policy 5

• What is the refund policy of Harrisburg University?
• How is refund processed?
• I paid the deposit. I would like to request a refund.
• Will my withdrawal from HU affect my refund? (Undergrad/Graduate)
• Will my withdrawal from HU affect my refund? (HU Online)

FAQ - Refunds 7

• When will I get my refund?
• How do I check my refund status?
• How do I know when a refund has been processed?
• Can my refund check be tracked?
• Can my refund be applied to next semester?

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Collections General Information 2

• How does the business office contact students about collections?
• My account has gone to collections - how do I make a payment?

1098-T General Information 9

• 1098-T Overview
• Where is 1098-T located?
• When will 1098-T be available?
• I updated my SSN/ITIN. Where is my 1098-T?
• My 1098-T address is wrong

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FAQ - Other 8

• I referred one of my friends to HU, but I do not see my referral credit
• myHU Login
• How and when will I get my HU login credentials?
• How do I update my address?
• Student ID Card: Mobile Credential

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Contacts 7

• How do I contact the Business Office?
• How do I contact DSO/ ISO?
• How do I contact the Financial Aid Office?
• How do I contact Student Services?
• How do I contact Student Housing?

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